tk399 Terms and Conditions

1.1

Introduction to the Agreement

These terms and conditions ("Terms") form a legal agreement between the tk399 platform and its users ("you" or "member"). tk399 operates as a safe and reliable online betting and casino platform for players in Bangladesh.

By accessing this website, creating an account, or using any of its services, you are fully accepting the following terms and conditions. If you do not agree with these terms, please do not use this platform.

1.2

Changes to the Terms

tk399 reserves the right to amend, modify, or update these terms and conditions at any time, with or without prior notice. Continued use of the platform after any changes will be considered acceptance of the revised terms. We therefore recommend visiting this page regularly.

2.1

Minimum Age and Eligibility

• To open an account on tk399, you must be 21 years of age or older.
• You must reside in a jurisdiction where online betting is legally permitted.
• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• Operating an account on behalf of a minor is completely prohibited and may result in legal action.

2.2

Accuracy of Registration Information

You must provide accurate, complete, and up-to-date information when registering an account. If any information changes, update your profile immediately. tk399 reserves the right to suspend or close any account found to have provided false information.

2.3

Identity Verification (KYC)

To ensure security and prevent money laundering, tk399 may request identity verification at any time. Failure to submit the required documents (national ID, passport, etc.) in a timely manner may result in the account being temporarily suspended.

3.1

Password and Access

It is your responsibility to keep your tk399 account password and login details completely confidential. If unauthorized access occurs or is suspected, notify our support team immediately.

• You are responsible for all activities that occur on your account.
• Allowing third parties to use your account is prohibited.
• Use a strong password and change it regularly.

3.2

Account Suspension and Closure

tk399 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If these terms and conditions are violated.
• If fraudulent or dishonest activity is detected.
• If evidence of operating multiple accounts is found.
• If there is an attempt to abuse bonuses personally or through others.
• If proper KYC information is not provided.

4.1

Deposit Rules

• All deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are prohibited and may result in account closure.
• In case of a technical issue during deposit processing, contact support immediately.
• tk399 reserves the right to verify any deposit and hold it if necessary.

4.2

Withdrawal Process

• Your account must be verified before a withdrawal request can be processed.
• Withdrawals may be held until active bonus wagering requirements are met.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals may be suspended if fraudulent activity is suspected.

5.1

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳200 is required to receive this bonus.

• A 15x wagering requirement must be met before the bonus amount can be withdrawn.
• Multiple bonus claims from the same person or IP address are not allowed.
• Not all games can be played with bonus funds — applicable restrictions can be found through support.
• The expiry date of each bonus will be clearly stated with each offer.

5.2

Promotional Offers and Special Benefits

tk399 regularly provides various promotions, tournaments, and special offers. Each offer has its own terms, which will be clearly stated on the relevant page during the offer period. General bonus terms will also apply to all promotions unless otherwise stated.

6.1

VIP Levels and Weekly Cashback

tk399's VIP program has 5 levels, and weekly cashback benefits are provided at each level:

6.2

VIP Benefit Conditions

• VIP level upgrades are determined automatically based on active play.
• tk399 reserves the right to change VIP benefits, rates, or conditions.
• Specific wagering requirements may also apply to VIP cashback withdrawals.
• If an account is closed due to a breach of terms, all VIP benefits will be cancelled.

7.1

Prohibited Conduct

The following activities are strictly prohibited on tk399:

• Any form of fraud, exploitation of loopholes, or software hacking.
• Bonus scheming or abuse of the bonus system.
• Creating or operating multiple accounts.
• Money laundering or suspicious financial transactions.
• Collusion (coordinated cheating) through associates.
• Cyber attacks on tk399's systems or infrastructure.
• Playing using automated bots or scripts.
• Attempting to harass or harm other members.

7.2

Consequences of Violations

If any of the above prohibited activities are involved, tk399 may take the following actions:

• Immediate permanent account closure.
• Cancellation of all pending bonuses and earnings.
• Reporting to relevant authorities if necessary.
• Taking legal action.

8.1

Copyright and Ownership

All content published on the tk399 website — logos, graphics, text, software, designs, and other elements — is the intellectual property of tk399 or its licensors. Reproducing, distributing, or commercially using this content without prior written permission is prohibited.

8.2

User Content

If you submit any feedback, reviews, or communications on our platform, tk399 gains the right to use that content for marketing or service improvement purposes. Users confirm that the content they submit does not infringe any third-party copyright.

9.1

Self-Exclusion and Setting Limits

tk399 provides various tools to help members play responsibly:

• Option to set deposit limits.
• Option for temporary or permanent self-exclusion.
• Detailed reports on gaming history and spending.
• Referral to professional assistance through the support team.

For more details, please visit our Responsible Gaming page.

9.2

Minor Protection

tk399 takes strict measures to protect minors from gambling. Parents are advised to use parental control software and to notify our support team immediately if there is any suspicion.

10.1

Service Guarantee

tk399 makes every effort to operate a safe and reliable platform. However, tk399 is not liable for the following:

• If the service is disrupted due to a technical fault or server problem.
• Delays or failures by a third-party payment provider.
• If a game is interrupted mid-session due to an internet connection issue.
• A fault with your device or software.
• Cyberattacks or unauthorized access incidents that are beyond tk399's control.

10.2

Limit on Compensation

In any circumstance, tk399's maximum liability will be limited to the amount of that specific transaction. tk399 will not be liable for indirect, incidental, or special damages.

11.1

Use of Personal Information

How your personal information is collected, used, and kept secure is described in detail in our Privacy Policy. This policy forms an integral part of these terms.

• Your data is kept secure through SSL encryption.
• Your data is not sold to third parties.
• Information may be shared with authorities where required by legal obligation.

12.1

Complaints Process

If you have a complaint or dispute, please contact our support team first. We aim to resolve every complaint fairly and in a timely manner.

• Support in Bengali is available via 24/7 live chat.
• Email us at: [email protected]
• After a complaint is submitted, tk399 will respond within a reasonable time.

12.2

Applicable Law

These terms and any dispute between tk399 and members will be governed by applicable law. All parties will first attempt to resolve disputes amicably.

13.1

Entire Agreement

These terms, the Privacy Policy, and the Responsible Gaming guidelines together form the entire agreement between tk399 and its members. Any prior oral or written understandings are replaced by this agreement.

13.2

Severability

If any part of these terms is found to be legally unenforceable, the remaining parts will remain fully in effect. The unenforceable part will, where possible, be amended through a valid interpretation.

13.3

Language

The Bengali version of these terms is the original and authoritative version. Any translation into another language is for convenience only — in the event of a dispute, the Bengali version will apply.