tk399 Privacy Policy

1. Introduction and Scope

tk399 ("we", "us", or "the platform") provides a safe and trusted online betting and casino service for players in Bangladesh. When you use our website tk399.cam, create an account, or use any of our services, you agree to the terms of this privacy policy.

The purpose of this privacy policy is to clearly explain to you what types of information we collect from you, how we use it, with whom we may share it, and what steps we take to protect your information. We take your personal privacy very seriously and your information is never sold or transferred to third parties without authorization.

2. Information We Collect

We may collect your information in various ways. The types of information collected are described in detail below.

2.1 Registration and Identity Information

During account creation or verification, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity confirmation)
• Current address and postal code
• Password (stored in encrypted form)

2.2 Financial Information

During deposit and withdrawal processes, we may collect the following information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account number and branch name
• Transaction history and amounts

We never store your full bank card number or PIN code. All financial transactions are protected by SSL encryption.

2.3 Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Site usage patterns and session duration
• Information obtained from cookies and similar tracking technologies
• Referrer URL (where you came from when you visited our site)

2.4 Gaming Activity Information

We store information related to your gaming activity, such as:

• Bet amounts, win and loss history
• Preferred games and categories
• Bonus claim and usage history
• Self-exclusion or limit-setting information (responsible gaming)

3. Purpose of Using Information

We use the collected information for the following legitimate purposes:

• For account creation, verification, and management
• For processing deposits and withdrawals
• For age verification (21+) and identity confirmation
• For fraud prevention and account protection
• For providing customer service and technical support
• To inform you about relevant promotional offers and bonuses (based on your consent)
• For implementing and monitoring responsible gaming policies
• For meeting legal obligations and resolving disputes
• To improve platform functionality and user experience

We never sell your information to third parties for marketing purposes. You can opt out of promotional communications at any time.

4. Information Disclosure and Third Parties

tk399 generally does not disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information necessary for service delivery may be shared with payment processors, technology infrastructure providers, and game suppliers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

In the case of a court order, regulatory directive, or legal investigation, we may be required to disclose necessary information to the relevant authorities.

4.3 Fraud Prevention

If fraudulent activity, money laundering, or any other illegal activity is suspected, the necessary information may be provided to the relevant authorities.

4.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity, but the new entity will also be bound to comply with the terms of this privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality.
• Performance Cookies: For analyzing and improving site usage.
• Preference Cookies: To remember your language, currency, and other preferences.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may affect some important functionality of the site.

6. Data Protection and Security

tk399 takes industry-standard technical and organizational measures to protect your information. Our security measures include:

• SSL/TLS encryption — all data transfers are secured
• Passwords stored using strong hashing algorithms
• Regular security audits and vulnerability testing
• Unauthorized account access detection systems
• Limited staff access — only necessary staff can access data
• Data backup and recovery systems

However, data transfer over the internet is not completely risk-free. You are also responsible for keeping your account password confidential, and if you notice any suspicious activity, please contact us immediately.

7. Data Retention Period

We retain your information for as long as necessary. Specifically:

• Active account data: for as long as the account remains active
• After account closure: generally up to five (5) years due to legal obligations
• Financial transaction records: for the period determined by applicable law
• Customer service communications: up to two (2) years after the issue is resolved

Once the specified period has passed, your information will be securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the information we hold about you. We will respond within a reasonable time after receiving this request.

8.2 Right to Rectification

If your information contains errors or is out of date, you may request a correction. You can update many details yourself from the account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations or legitimate interests apply.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes such as marketing communications, and we will comply.

8.5 Right to Data Portability

You may request your information in a structured and commonly usable format.

To exercise any of the above rights, please contact us by email: [email protected]

9. Protection of Children and Minors

tk399 strictly adheres to age restrictions. This platform is only for individuals aged 21 and above. We do not knowingly collect or process the information of any minor.

If we learn that a minor has registered, that account will be closed immediately and the related information will be deleted. If you believe a minor is using this platform, please notify us.

10. International Data Transfers

To provide our services, your information may sometimes be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• All data transfers are carried out with appropriate security measures
• International data protection standards are followed
• Third-party service providers offer equivalent protection

11. Third-Party Links and Services

Our platform may have connections to game providers or payment partners. These third parties have their own privacy policies that are outside our control. We recommend that you review their privacy policies. tk399 is not responsible for the privacy practices of third parties.

12. Changes to This Policy

We may update this privacy policy from time to time. When changes are made, we will:

• Update the "Last Updated" date at the top of the page
• Notify you at your registered email for significant changes
• Inform you about the new policy after you log in to the platform

Continued use of the platform after changes are made will be considered as your agreement to the new policy. We therefore recommend that you review this page regularly.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will try to respond as quickly as possible after receiving your request or complaint.